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Privacy Policy

Last updated: 17/02/2026
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This Privacy Policy explains how BridgerBuilds (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website and contact us about potential projects.

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We are committed to handling your data fairly, transparently and in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

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If you have any questions about this policy, you can contact us at:

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1. Who we are

Our website address is: https://bridgerbuilds.com
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BridgerBuilds provides design-led building, joinery and home improvement services, including bespoke storage, media/feature walls, turnkey bathrooms and small/medium renovations, primarily in Hampshire and the Basingstoke area.

For data protection purposes, BridgerBuilds is the data controller of the personal information collected via this website.
 

2. Information we collect

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We only collect information that we need in order to respond to enquiries, deliver our services and operate our business.

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We may collect:

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Information you provide directly

When you contact us via the website forms, email or phone, you may provide:

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  • Name

  • Email address

  • Phone number

  • Location / area (e.g. postcode)

  • Project details (type of project, description of the space, goals, timescale, budget range)

  • Photos or files relating to your project (where uploads are available)

If you become a client, we may also collect:

  • Billing details (address, invoice details, payment confirmations)

  • Project documentation (plans, specifications, notes relevant to the work)​

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Information collected automatically (website usage)​

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When you visit our website, or basic analytics tools may automatically collect certain technical and usage information, such as:

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  • IP address

  • Browser type and version

  • Device type

  • Pages visited and actions taken

  • Referring or exit pages

  • Approximate location (based on IP)

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This is typically collected to help us understand how the site is used, maintain security and improve performance. We do not use this information to personally identify you in normal circumstances.​

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3. How we use your information and legal basis​

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We process your personal data for the following purposes:

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To respond to enquiries and discuss potential projects​

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  • To read and respond to your messages

  • To ask follow-up questions where needed

  • To assess whether a project is a good fit

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Legal basis:

  • Legitimate interests (to respond to enquiries and operate our business)

  • Steps taken at your request prior to entering into a contract

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To provide our services and manage projects​

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If you become a client, we use your information to:

  • Plan, manage and deliver the agreed work

  • Communicate with you about the project

  • Issue quotes and invoices

  • Maintain records for accounting and tax

Legal basis:

  • Performance of a contract

  • Legal obligations (e.g. accounting and tax records)

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To operate and improve our website

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  • To monitor basic performance and usage patterns

  • To fix technical issues and improve structure/content over time

Legal basis:

  • Legitimate interests (to maintain and improve our website and services)

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Marketing​

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At this stage, we do not operate large-scale email marketing. If we ever send you direct marketing communications (for example, occasional updates by email), we will only do so where we have your consent or another lawful basis. You can opt out at any time.

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4. Cookies and analytics​

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Our website is hosted on Wix, which uses cookies and similar technologies to:

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  • Enable the core functionality of the site

  • Provide security and anti-fraud measures

  • Help with performance and usage analytics

In addition, we may use basic analytics tools (for example, built-in analytics or a third-party analytics service) to understand how visitors use the site.

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Where non-essential cookies are used (for example, analytics or tracking cookies), we will aim to:

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  • Inform you via a cookie banner or notice when you first visit

  • Give you options to manage or withdraw your consent where feasible

You can also control cookies using your browser settings.

For more detail on the types of cookies, you can refer to Wix’s own documentation and privacy information.

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5. Sharing your information

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We do not sell your personal data.

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We may share your information with:

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  • As our website platform and hosting provider, which processes data (such as form submissions and usage data) on our behalf

  • Email and IT service providers – for example, our email hosting service, to send and receive communications

  • Professional advisers – such as accountants, where necessary for our business and compliance

  • Subcontractors or trusted trades – involved in delivering your project, but only where necessary and relevant to the work

In all cases, we only share the minimum information required and expect any third parties to handle it securely and in line with data protection law.

We may also share information where we are legally required to do so (for example, to comply with a law or valid legal request).

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6. How long we keep your information​

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We keep personal data only for as long as it is reasonably needed for the purposes described in this policy, including:

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  • Enquiry details: typically kept for up to 12–24 months so we can follow up if the project is delayed or revisited.

  • Project and client records: typically kept for up to 6–7 years after completion, to comply with accounting, tax and legal obligations, and to reference work history if needed.

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Where we no longer need your information, we will securely delete or anonymise it.

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7. How we keep your information secure​

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We take appropriate steps to protect your personal data, including:

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  • Using reputable service providers such as Wix for hosting

  • Restricting access to inboxes, accounts and systems to authorised persons

  • Using passwords and other basic security measures

No method of transmission or storage is completely secure, but we take reasonable measures to reduce risks and protect your information.

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8. Your rights​

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Under UK data protection law, you have rights in relation to your personal data, including:

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  • Right of access – to request a copy of the personal data we hold about you

  • Right to rectification – to ask us to correct inaccurate or incomplete data

  • Right to erasure – to request deletion of your data in certain circumstances

  • Right to restrict processing – to limit how we use your data in certain cases

  • Right to object – to object to certain types of processing (for example, direct marketing)

  • Right to data portability – in some cases, to receive your data in a usable, machine-readable format

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If you wish to exercise any of these rights, please contact:

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We may need to verify your identity before responding to your request.

You also have the right to complain to the UK data protection authority if you are unhappy with how we handle your data:

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Information Commissioner’s Office (ICO)

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https://ico.org.uk/

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9. International transfers​

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Because our website is hosted on Wix and we may use other cloud-based services, your personal data may be stored or processed on servers located outside the UK and European Economic Area (EEA).

Where data is transferred internationally by our service providers, we rely on appropriate safeguards required by law (for example, standard contractual clauses or equivalent protections) to help ensure your information remains protected.

For more details on how Wix handles international transfers, you can refer to Wix’s own privacy documentation.

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10. Changes to this policy

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We may update this Privacy Policy from time to time to reflect changes in the website, our services or legal requirements.

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The “Last updated” date at the top of this page will indicate when the policy was last revised. We encourage you to review it periodically.

If the changes are significant, we may highlight them more clearly or contact you directly where appropriate.

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